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If you are not satisfied with your order, we are more than happy to assist with most or all of your return requests. Your claim must be submitted by email within 10 business days of receipt of goods, please email email@example.com for your return authorization (RA) Request. All packages must be unopened and include original label. Returns must be unworn, unaltered and unwashed with all tags still attached, only damaged goods will receive return labels. Returned packages without an authorization will be shipped back to customers at their own expense. Failure to follow all requirements will result in a 20% restocking fee.
Please include your Sales ID or Invoice No. in the subject line and the following information in the body:
Should you receive a damaged or defective item, claims must be made over email (including pictures of defect) within 10 business days of receipt of goods, otherwise claim will not be honored. Any return not considered a damage will be returned at customer's own expense and must pay a 10% restocking fee for a non-damaged return. *THE VINTAGE SHOP will not issue a return authorization for damages and return claims AFTER indicated dates.
Order cancellations must be requested by written form (letter or e-mail). No cancellations are accepted after shipment. All sales are non-refundable.
Should you receive defective items, please send all information listed above in “#1” to firstname.lastname@example.org Further instructions will be advised by e-mail.
Refunds will not be issued for damaged or return claims, only store credit will be issued. All discounted or on "SALE" items are FINAL and cannot be returned. Shipping and handling charges are not refundable.
Unfortunately, all Sale items or discounted items are deemed FINAL and cannot be returned.
Depending on the nature of the claim, customers may cover the expense for return shipping.
Please mail the package to:
The Vintage Shop
1100 S. San Pedro St. Unit I-2
Los Angeles, CA 90015
Orders will generally be shipped within 2-3 business days after receipt of full payment and depending on availability of goods. Orders will be shipped by the selected shipping method chosen at the time the order was placed, unless other arrangements have been made. A single order may not be shipped to multiple shipping addresses.
To cancel orders placed with us at The Vintage Shop, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.